ServiceNow KB: Unable to set Assignment Group in Create.
When the mapping is set, the ServiceNow Assignment Group field will be updated based on the Escalation Policy being paged. This field will also update when an incident is rerouted to another Escalation Policy. If the incident reroutes to a specific user, the assignment group will be cleared.
ServiceNow: Enables bidirectional communication between Moogsoft Enterprise Situation Rooms and a ServiceNow incident management system. ServiceNow Enrichment: Queries the CMDB to include additional information within an alert.
The ServiceNow Developer Program provides developers with resources to learn, build and deploy applications on the ServiceNow platform, and offers resources to ensure a successful application building experience.
Implement E2E Incident Management with ServiceNow process assists all process stakeholders in understanding their respective roles and responsibilities within each phase of process implementation through increased visibility and communication of incidents, which provides the foundational steps.
Learning how to build Catalogs, Add Items to Catalogs etc. is a part of the Service Catalog track of this conference and is highly recommended for anyone interested in writing workflows for Service Catalog Items. Notice the Workflow field. This field creates the association between the Service Catalog Item and the Workflow assigned to this field.
Leave the assignment group field empty. The escalation fires as expected and the Assignment Group is updated with Database. Server logs show the gs.log statement. Create another new incident. In Short Description, type test22. In Assignment group, type Database. The escalation does not fire.
Advanced Reporting in ServiceNow.. Create a report source for active incidents assigned to the Software assignment group.. With the filter icon, additional conditions can be placed that would be built on top of the ones set in a data source created earlier without modifying the original data source.